§ 1 Scope and contract partner
1.1. The following General Terms and Conditions as last amended at the time of order shall govern the relation between a costumer (hereinafter referred to as “costumer”) and Karin Groh, Jakobergasse 4, A-1010 Wien (hereinafter referred to as “trader”) arising from transactions made in the Online Store (www.karingroh.com) of Karin Groh. The relevant General Terms of Conditions for the particular order will be sent to the costumer in the Confirmation Email on a durable medium.
1.2. The costumer can contact in case of any questions, complaints or suggestions as following:
§ 2 Conclusion of the contract
2.1. The trader offers new products to the costumer in the Online Store, especially handmade handbags. The trader’s Online Store is just an invitation to the costumer to make an offer to enter a purchase contract for the goods presented.
2.2. The costumer may select items of the trader’s range of goods and add them to the so-called “Shopping Cart” by clicking “add to Shopping Cart”. By clicking the button “proceed to checkout”, the costumer submits an offer to buy the goods.
2.3. Goods will only be delivered in quantities suitable for an average household.
2.4. Before placing an order the costumer may view and change the order details at any time by clicking the button “Shopping Cart”.
2.5. The costumer will automatically be sent an e-mail message confirming receipt of the order listing the contents of the costumer’s order (Confirmation Email). This Confirmation Email does not represent the trader’s acceptance of the offer to contract.
2.6. The contract becomes valid as soon as the trader has sent a declaration of acceptance. The trader is entitled, but not obligated, to accept the costumer’s offer to contract within 5 days after the trader received the order. The contract will not be concluded until the trader accepts the order by separate Email (Acceptance Email). The contract will only be concluded for the goods which are available and listed in the Acceptance Email.
2.7. The trader will send the wording of the contract (consisting of the costumer’s order, the general terms and conditions and the confirmation of the contract) in German and English within a reasonable time to the costumer per Email.
§ 3 Price
3.1. All prices are indicated as final prices, including value-added tax (20%). The prices do not include delivery charges (see “delivery/ delivery charges”). The costumer will find the details of the price on the product and information pages of the Online Shop.
3.2. The trader informs the costumer about delivery charges before placing an order. The costumer can check the total order (purchase price + delivery charges) by clicking the button “calculate shipping” and inserting the particular country of delivery. The costumer shall bear the delivery charges.
§ 4 Availability of goods
The trader will deliver while stock lasts. Most of the products are unique and handmade pieces. In the event the ordered article is not available, the trader is entitled to withdraw from the contract. In that case, the trader will inform the costumer without undue delay and may suggest the delivery of a similar article. If there is no product of the same/similar description available or if the costumer doesn’t want delivery of a similar article, the trader will reimburse to the costumer all payments received from the costumer.
§ 5 Delivery / Delivery charges
5.1. The goods will be delivered by Österreichische Post.
5.2. After the trader has received the payments of the goods the trader will deliver immediately.
5.3. For more detailed information about the delivery process, the carrier and delivery time the costumer can contact the trader by Email email@example.com.
5.4. Standard shipping charges, conducted by Österreichische Post, will cost within Austria € 7,00 and within remaining countries of the EU € 13,00.
§ 6 Delivery terms
6.1. Delivery is made to the delivery address provided by the costumer.
6.2. The trader will deliver exclusively within countries of the European Union.
6.3. After the goods have been delivered to the carrier, the costumer will receive an Email message confirming shipment of the goods. For more detailed information about the delivery the costumer can contact the trader by Email firstname.lastname@example.org.
6.4. The trader is entitled to withdraw from the contract after the third attempt of delivering the goods was in vain. In that case the costumer will receive full refund without undue delay.
§ 7 Terms of payment
7.1. The trader reserves the right to not accept certain methods of payment and only accepts prepayment, creditcard or paypal as payment method.
7.2. The trader informs about his relevant bank details in the Confirmation Email. The invoice amount has to be transferred within 10 days to the provided account of the trader.
7.3. In case of a delay of payment the costumer is obligated to replace the collection fees to the trader, as long as they are necessary to do an adequate prosecution.
§ 8 Retention of title
The trader retains title to the goods delivered until the purchase price has been paid in full.
§ 9 Right of withdrawal
9.1. Information about the right of withdrawal
The trader informs about the general statutory withdrawal right in order of a distance contract as following:
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform the trader Karin Groh, Jakobergasse 4, A-1010 Wien, Tel: +43 699 13000202, Email: email@example.com, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, the trader shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by the trader), without undue delay and in any event not later than 14 days from the day on which the trader is informed about your decision to withdraw from this contract. The trader will carry out such reimbursement using the same means of payment as you used for the initial transaction.
The trader may withhold reimbursement until the trader has received the goods back or you have supplied evidence of having sent back the goods.
You shall send back the goods or hand them over to Karin Groh, Jakobergasse 4, A-1010 Wien, Tel: +43 699 13000202, Email: firstname.lastname@example.org, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to the trader. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You don’t have a right of withdrawal in the case of delivering goods which were produced or modified according to your individual customer’s specification or which are clearly tailored to your personal needs (eg handbag which is especially designed and tailored to your customer’s demands).
9.2. Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract)
To Karin Groh, Jakobergasse 4, A-1010 Wien, Telefon: +43 699 13000202, Email: email@example.com
I hereby give notice that I withdraw from the contract of sale of the following goods:
Ordered on ___________________________
Received on ___________________________
Name of consumer ___________________________
Address of consumer ___________________________
Signature of consumer ___________________________
§ 10 Transport
10.1. The trader bears the risk of damages during delivery process. If goods will be delivered with obvious transport damages, the costumer shall directly submit a complaint to the carrier and inform the trader as soon as possible to give the trader the possibility to claim from the carrier. It has no consequences for the statutory guarantee rights of the costumer if the costumer fails to submit a complaint to the carrier or doesn’t inform the trader about the damages of the goods.
10.2. If the customer has determined the mode of shipment, the risk shall pass to the costumer upon delivery to the carrier if the carrier was commissioned by the costumer to carry the goods and that choice was not offered by the trader.
§ 11 Guarantee
The guarantee for defects in the purchased goods is geared towards the statutory requirements. This shall apply regardless of the statutory withdrawal right according to § 9. The trader will be liable for damages purely on the basis of § 12.
§ 12 Liability
12.1. The trader is only liable to the costumer for premeditation and gross negligence. In the case of simple negligence, the trader is only liable for injuries to life, limb or health or violation of a fundamental contractual duty. In case of a slightly negligent violation of substantial contract obligations, liability of the trader is limited to the amount of foreseeable and typical damages. The liability according to the law relating to product liability or in case the trader has given a guarantee about the quality of goods shall remain unaffected.
12.2. To the extent to which the liability of the trader is excluded or limited, this shall apply mutatis mutandis in favour of its legal representatives and auxiliary persons.
§ 13 Data Protection
It is very important to the trader to protect customer’s personal data which customer discloses to the trader while the costumer is using the Online Shop, and the trader collects, stores and uses those personal data only in accordance with the applicable Data Protection Regulations.
§ 14 Final Provisions
14.1. The contract is only concluded in the German language.
14.2. Contracts made between the trader and the costumer shall be governed by the laws of the Republic of Austria, to the exclusion of the UN Sales Convention and reference norms of international private law.
14.3. For all disputes arising out of or in connection with the contract concluded over the website www.karingroh.com including the question of its conclusion, the parties agree to Austrian jurisdiction.
14.4. The invitation to treat within the scope of the Karin Groh Online Shop is made to consumers only.
14.5. If any provision of these General Terms and Conditions is or becomes invalid, this shall not affect the validity of the remainder of the provisions. The invalid provision shall be replaced by the applicable statutory provision. This shall apply mutatis mutandis if any gap in these General Terms and Conditions needs to be filled.